Purpose
Start with a goal: improve onboarding, reduce churn, validate a feature, or measure satisfaction (NPS/CSAT/CES).
A survey is a structured set of questions that collects feedback from people. Done right, it’s the fastest way to learn what customers need—and what to fix next.
As people answer, response rate rises in real time.
It’s a conversation at scale. Ask clear questions, collect structured answers, and analyze patterns to guide decisions.
Start with a goal: improve onboarding, reduce churn, validate a feature, or measure satisfaction (NPS/CSAT/CES).
Mix scales (1–5, 0–10), multiple choice, and open-ended prompts to balance measurability with nuance.
Reach respondents in-app, by email, or via link/QR—wherever feedback is most contextual.
From invitation to insight—what people see and how their answers become signal.
People receive a short, timely invite aligned to your goal.
They respond on any device in under two minutes.
Scores, themes, and sentiment update in real time.
Insights route to owners; follow-ups close the loop.
Turn feedback into focused roadmaps, faster fixes, and measurable lifts.
Auto-grouped themes and real-time alerts mean your team fixes what matters without digging through every response.
Start learning from usersAs responses arrive, themes light up. Click to toggle.
Keep it under 7 questions where possible; completion rates drop with length. Make every question earn its place.
Ask at the right moment (in-app after an action), write neutral wording, and offer reciprocity (e.g., “We read every reply”).
Aggregate results by default, redact PII, and only collect what you intend to use. Offer anonymity options when appropriate.